At Sidhu Travels, your privacy is as important to us as a safe journey. This Privacy Policy explains what information we collect when you book a cab, how we use it, and the choices you have over your data. Please take a few minutes to read it before using our services.
1. Information We Collect
We collect only the information we genuinely need to provide you with a smooth and secure booking experience. This includes:
- Personal Information: Your name, email address, phone number, and pickup/drop-off address required to confirm and coordinate your ride.
- Trip Details: Your chosen pickup point, drop location, travel date and time, and vehicle preference, so we can assign the right cab and driver for you.
- Payment Information: Details needed to process your fare, such as payment method and transaction reference. All payment transactions are processed securely through trusted, PCI-compliant payment gateways — we never store your full card number on our servers.
- Device and Browser Information: Your device type, browser, language preference, and basic usage data, which helps us keep our website working smoothly across all devices.
2. How We Use Your Information
Your information is used solely to make your cab experience better. In particular, we use it to:
- Process and confirm your bookings quickly and accurately.
- Communicate with you about your trip, including driver details, pickup updates, and any schedule changes.
- Improve our services by understanding booking patterns and service quality.
- Generate billing receipts and invoices for your records and for our accounting.
- Send promotional offers, seasonal discounts, and travel tips by email or SMS — only if you have opted in. You can opt out of these communications at any time with a single click or by contacting us.
3. Information Sharing
We understand that your trip details are personal, so we share them only where absolutely necessary:
- With Drivers: Your name, contact number, and trip details are shared with your assigned driver solely to complete your booking and reach you at pickup.
- With Payment Processors: Payment information is shared with secure third-party payment gateways to authorise and complete transactions. These partners follow strict data protection standards.
- With Government Authorities: We may disclose information to law enforcement or regulatory authorities when required to do so by law, court order, or a valid legal request.
- We Never Sell Your Data: Sidhu Travels does not sell, rent, or trade your personal information to any third party for marketing purposes. Ever.
4. Data Security
Protecting your information is a responsibility we take seriously. Our security measures include:
- Encryption: Sensitive data, including payment details, is encrypted in transit and at rest using industry-standard encryption technology.
- Secure Servers: Your data is stored on secure servers protected by firewalls and access controls, monitored around the clock.
- Regular Security Audits: We periodically review our systems and practices to identify and address potential vulnerabilities before they can become problems.
- Limited Access Policies: Only authorised staff members who need your data to serve you — such as our booking and support teams — can access it, and they are bound by strict confidentiality obligations.
5. Cookies & Tracking
Like most websites, we use cookies to improve your browsing experience:
- Essential Cookies: These are required for the site to function — for example, remembering your session and keeping the booking form working correctly. They cannot be switched off.
- Analytics Cookies: We use analytics tools such as Google Analytics to understand how visitors use our website, so we can make it faster, clearer, and more useful. These cookies collect information anonymously in aggregate.
- Managing Cookies: You can control or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect how our website functions, and some features may not work as intended.
6. Your Rights
You are in control of your personal information. You have the right to:
- Access Your Data: Request a copy of the personal information we hold about you.
- Request Deletion: Ask us to delete your personal data, subject to any legal obligations that require us to retain certain records.
- Opt Out of Marketing: Withdraw your consent to receive promotional communications at any time — just unsubscribe from an email or let our support team know.
- Contact Us with Questions: Raise any privacy concern, and our team will respond promptly and helpfully.
To exercise any of these rights, simply get in touch using the contact details below, and we will take action within 15 working days.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. Whenever we do, the revised policy will be posted on this page with an updated effective date. We encourage you to check this page periodically. Your continued use of our services after any changes are posted means you accept the updated policy.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:
Effective Date: January 1, 2024
