We understand that plans can change unexpectedly. Whether it's a sudden change in travel dates, an emergency at home, or a shift in business requirements — we've designed a fair and straightforward cancellation policy to protect both our customers and our operations.
This policy applies to all bookings made through Sidhu Travels, including one-way trips, round trips, airport transfers, and tour packages. By confirming a booking with Sidhu Travels, you acknowledge and agree to the terms outlined below.
If you need to cancel your confirmed booking, the following charges will apply based on how far in advance you cancel relative to the scheduled pickup time:
More than 24 hours before trip: Full refund with no cancellation fee. You will receive 100% of your advance or prepaid amount back.
12–24 hours before trip: 10% cancellation fee deducted. The remaining 90% will be refunded to your original payment method.
2–12 hours before trip: 25% cancellation fee deducted. The remaining 75% will be refunded to your original payment method.
Less than 2 hours before trip: 50% cancellation fee deducted. The remaining 50% will be refunded to your original payment method.
No-show / Did not cancel: No refund will be issued. The full booking amount is forfeited.
The cancellation time is calculated from the moment we receive and acknowledge your cancellation request, not from the time you initiate it. For time-sensitive cancellations, calling us directly at +91-63988 79294 is the fastest way to confirm your cancellation.
In rare cases, Sidhu Travels may need to cancel or modify your booking due to circumstances beyond our control. In such situations, you will always be treated fairly:
If the vehicle assigned to your trip develops a mechanical issue, we will either provide a comparable alternative vehicle at no extra cost or issue a full refund — whichever you prefer.
If your assigned driver is unable to report due to illness or an emergency, we will assign an equally qualified replacement driver promptly. If no replacement is available, a full refund will be processed immediately.
If your trip cannot proceed due to extreme weather conditions, flooding, earthquakes, or other natural disasters, a full refund will be issued. Safety is always our top priority, and we will never ask a driver to operate in dangerous conditions.
If travel is restricted or prohibited by government order — including curfews, lockdowns, road closures, or zone-specific travel bans — a full refund will be issued without any deductions.
All refunds are processed back to the original payment method used at the time of booking. Below are the expected processing timelines for each payment type:
| Payment Method | Refund Timeline | Notes |
|---|---|---|
| Credit / Debit Card | 5–7 business days | Depends on your bank's processing speed |
| UPI (Google Pay, PhonePe, etc.) | 2–3 business days | Usually reflected within 48 hours |
| Net Banking | 5–7 business days | Credited to the linked bank account |
| Cash Booking | Credit note issued | Valid for 6 months on future Sidhu Travels trips |
| Wallet / Paytm | 2–5 business days | Refunded to the source wallet |
For cash bookings, we issue a transferable credit note that can be used for any Sidhu Travels service within 6 months from the date of issue. Credit notes cannot be exchanged for cash.
Certain situations qualify for partial refunds rather than a full or zero refund. Here's how we handle them:
If you decide to cut your trip short mid-journey and do not complete the full route, you are entitled to a pro-rata refund for the unused kilometres. The refund is calculated based on the per-kilometre rate of your booked vehicle category, multiplied by the remaining distance at the point of termination. Minimum booking charges still apply.
For round-trip bookings, each leg of the journey (outward and return) is evaluated separately for cancellation purposes. If you cancel only the return leg, the cancellation fee for that leg will apply based on the timeline, while the outward leg remains unaffected. This ensures you only pay for what you actually cancel.
Tour packages booked through Sidhu Travels follow a separate cancellation schedule due to pre-booked accommodations, permits, and route planning involved. The following charges apply from the date of the scheduled tour start:
More than 30 days before tour: Full refund minus a ₹500 processing fee per booking.
15–30 days before tour: 30% cancellation charge applied. The remaining 70% will be refunded.
7–14 days before tour: 50% cancellation charge applied. The remaining 50% will be refunded.
Less than 7 days before tour: No refund. The full tour package amount is forfeited.
Tour package add-ons such as hotel upgrades, additional sightseeing, or special arrangements are subject to the respective vendor's cancellation policy and may carry additional charges.
You can request a cancellation or refund through any of the following channels. Please have your booking ID ready when you reach out:
What to include: When requesting a cancellation or refund, please provide your Booking ID (found in your confirmation email or SMS), the reason for cancellation, and your preferred contact method for updates. This helps us process your request as quickly as possible.
We strive to resolve every refund or cancellation concern at the first point of contact. However, if you are not satisfied with the initial resolution, the following escalation process is in place:
Reach out to our support team via phone, email, or WhatsApp with your booking ID and a description of your concern. Most issues are resolved at this stage within 24–48 hours.
If the initial resolution is unsatisfactory, request an escalation to our Operations Manager. You can email sidhutravel.dun@gmail.com with your case details and the original support ticket reference.
For cases that remain unresolved, our senior management will conduct a final review. You will receive a written response within 7 business days of the escalation. This decision will be considered final and binding.
Our goal is always to find a fair outcome. We encourage open communication and will work with you to reach an amicable resolution in every case.
For any questions about this refund and cancellation policy, or to initiate a refund request, please reach out to us:
Sidhu Travels · 45 Rajpur Road, Dehradun, Uttarakhand — 248001 · India
This policy is effective as of January 1, 2024 and supersedes all previous refund and cancellation policies issued by Sidhu Travels.
