Effective Date: January 1, 2024
These Terms & Conditions ("Terms") govern your use of the taxi and cab booking services provided by Sidhu Travels ("we", "our", "us"). By accessing our website, calling our helpline, or completing a booking, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
1. Acceptance of Terms
By using our services — whether through our website, phone, WhatsApp, or any other channel — you agree to these Terms and to comply with all applicable laws and regulations. If you do not agree with any part of these Terms, please do not use our services.
You must be at least 18 years of age to make a booking. By booking a cab with us, you confirm that you are 18 years or older and that all information you provide is accurate and complete. Passengers below 18 years of age must be accompanied by a responsible adult.
2. Booking & Reservation
- How to book: You can book a cab by calling us at +91-63988 79294, through our website booking form, or via WhatsApp on the same number. Our team is available 24/7 to assist you.
- Confirmation: A booking is confirmed only after we notify you of the assigned cab and driver, either by SMS, WhatsApp, email, or phone call. Until then, a request remains tentative and is subject to cab availability.
- Modifications: You may modify the pickup time, drop-off location, or vehicle type subject to availability and provided the request is made at least 2 hours before the scheduled pickup. Changes may affect the final fare.
- Right to refuse: We reserve the right to decline or cancel a booking at our discretion, including for reasons of unruly behaviour, inadequate rider identity verification, adverse weather or road conditions, or if a request is deemed unsafe for our driver or vehicle.
3. Pricing & Payment
- Fare calculation: Fares are calculated based on a per-kilometre rate plus a base fare applicable at the start of the trip. The final fare may vary depending on the route, vehicle category, and time of travel.
- Extra charges: Toll charges, parking fees, and state taxes are not included in the estimated fare and are payable extra as and when incurred during the journey.
- Night charges: A night charge of 25% of the fare may be applied for trips between 10:00 PM and 6:00 AM.
- Waiting charges: For scheduled pickups, waiting is free for the first 15 minutes. Thereafter, waiting charges may apply at the rate applicable for your vehicle category.
- Payment methods: We accept cash, UPI, debit and credit cards, and online bank transfers. Outstation one-way packages generally require full or partial payment in advance.
- Invoice: A receipt/invoice covering the fare and applicable taxes is generated for every completed trip. It is shared via WhatsApp, email, or SMS on request.
4. Cancellation & Refund Policy
- Free cancellation: You may cancel a booking free of charge up to 2 hours before the scheduled pickup time.
- 1–2 hours before: Cancellations made between 1 and 2 hours before the scheduled pickup are subject to a cancellation charge of 25% of the fare.
- Less than 1 hour before: Cancellations made less than 1 hour before the scheduled pickup are subject to a cancellation charge of 50% of the fare.
- No-show: If you are not available at the pickup location at the scheduled time and cannot be contacted for 30 minutes, the booking will be treated as a no-show and charged at 100% of the fare.
- Refund processing: Eligible refunds are processed within 5–7 business days from the date of approval and will be credited to your original payment method.
5. Passenger Responsibilities
- Carry a valid government-issued identification document (e.g., Aadhaar, Passport, Driving Licence) for all trips, especially outstation travels.
- Treat the vehicle with care. Any damage, spillage, or soiling caused by the passenger is the passenger's responsibility.
- Follow all safety guidelines communicated by the driver, including seatbelt usage.
- Smoking and consumption of alcohol, tobacco, or any intoxicants are strictly prohibited inside our vehicles.
- You are responsible for the safe handling of your own luggage and personal belongings throughout the journey.
- Refrain from requesting the driver to violate traffic rules or speed limits.
6. Driver Responsibilities
- Maintain professional and courteous conduct throughout the journey.
- Adhere to all traffic rules and regulations and drive with care and caution.
- Keep the vehicle clean, well-maintained, and comfortable for every passenger.
- Assist passengers with loading and unloading luggage where reasonable.
7. Liability
- We are not liable for delays caused by traffic congestion, adverse weather, roadblocks, or other circumstances beyond our reasonable control.
- It is recommended that you retain all personal belongings and valuables with you. We are not responsible for items left behind in a vehicle, and recovery of such articles is subject to availability.
- All our vehicles are covered by third-party insurance as required by law. Comprehensive coverage of passengers is provided to the extent mandated by applicable Indian regulations.
- Our total liability in connection with any single trip shall not exceed the fare paid for that trip, except as otherwise required by law.
8. Intellectual Property
The content of this website — including text, graphics, logos, images, and layout — is the property of Sidhu Travels and is protected under applicable copyright laws. You may not reproduce, distribute, modify, or republish any part of this website without our prior written consent.
The Sidhu Travels name, logo, and all associated branding are the intellectual property of Sidhu Travels and may not be used without our explicit written permission.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of the Republic of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Dehradun courts.
10. Contact Us
If you have any questions about these Terms & Conditions, you can reach us at:
By booking a cab with Sidhu Travels, you confirm that you have read, understood, and agreed to these Terms & Conditions.
